Mediation Service Complaints procedure

​At Oxford Psychometrics Ltd, we are dedicated to providing high-quality mediation and dispute resolution services through experienced, qualified, and insured mediators. Client satisfaction is at the heart of our work, and we are committed to professionalism and integrity in every case.

While we strive to meet the highest standards, we understand that concerns may arise. Our clear, confidential complaints procedure ensures that any issues are addressed promptly and effectively. Clients are encouraged to raise concerns directly with the mediator involved for quick, informal resolution. If unresolved, the matter can be escalated to the Director, Dr. Chintha Dissanayake, who will investigate and respond within set timeframes.

Should further escalation be needed, complaints can be referred to the Civil Mediation Council. All complaints are formally recorded to support continuous service improvement.

Our goal is to foster trust, transparency, and positive outcomes in all mediation processes.

​​Updated August 2025